Privacy Policy
How Road Aid Europe collects, uses, and protects your personal data.
1. Who we are
Road Aid Europe provides 24/7 roadside assistance and incident management. This policy describes how we process personal data when you use our website, contact us, or use our services. The data controller is Road Aid Europe (or the entity named on this website as the operator).
2. What data we collect
We may collect: (a) contact and identity data (name, phone number, email, address) when you submit a form, call us, or use WhatsApp; (b) incident and location data (where you broke down, vehicle details, service provided) to deliver and document assistance; (c) technical data (IP address, browser type) when you use our website; (d) for business partners, company and billing details as needed for the contract.
3. Why we use your data
We use your data to: provide roadside assistance and coordinate with local providers; communicate with you about your incident or request; maintain records for quality, disputes, and legal compliance; manage business and partner relationships; improve our services and website; and, where allowed, send relevant updates (you can opt out at any time). We process data on the basis of contract performance, legal obligation, legitimate interests, or your consent where required.
4. How long we keep it
We retain incident and contact data for as long as necessary to fulfil the service, handle complaints or claims, and comply with legal obligations (e.g. tax and insurance). After that, we delete or anonymise data in line with our retention schedule. You can ask us to delete your data earlier where we have no legal duty to keep it.
5. Sharing your data
We may share data with: local service providers (mechanics, tow trucks, etc.) so they can reach you and perform the job; payment and billing partners; and authorities or insurers when required by law or to protect rights. We do not sell your personal data. Where we use processors (e.g. hosting, messaging), we ensure appropriate safeguards.
6. Cookies and similar technologies
Our website may use cookies and similar technologies for essential operation, security, and (with your consent where required) analytics or preferences. You can manage cookie settings via your browser. See our cookie notice on the site for more detail.
7. Your rights
Depending on applicable law, you may have the right to: access your data; correct it; request deletion; restrict or object to certain processing; data portability; and withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details on this website.
8. Security and international transfer
We take reasonable technical and organisational measures to protect your data. If we transfer data outside the European Economic Area, we do so in line with applicable laws (e.g. adequacy decisions or standard contractual clauses).
9. Changes and contact
We may update this policy from time to time; the current version will be on this page. For questions or to exercise your rights, contact us via the contact details given on this website.